Sofikitis Head Office
Τelephone: +30 210 9689030
Monday – Friday: 9:00 – 16:30 GMT+3
Frequently Asked Questions
Please read our FAQ and Knowledge base before sending us a message.
To the corporate strategy, customer’s satisfaction is closely associated with supplier’s complete implementation of commitments, which mainly constitutes the target of ISO-9001.
Poolstones offers top quality products, however, our customers may always advantage of Sofikitis technical support for a lifetime. Besides, our international reputation as an outstanding, accessible and responsive customer service provider has been well established.
Poolstones is not normally engaged in the implementation of a project, unless agreed with the customer or the contractor, prior to commencement. Our technical department cooperates closely with any craftsmen or contracting company that has been appointed to complete the project.
We may appoint or introduce to our customers reliable technicians and experienced craftsmen that could accomplish every project successfully. All craftsmen appointed or introduced by Poolstones are technicians with expertise, having at least 2 years experience into pool construction. Every one of them has been trained by our personnel, acquiring great experience into pool building, having implemented large pool projects around the world.
Poolstones has been following particularly strict production standards, and its products are sent by any means of transportation to demanding markets all over the world. Constant testing of products is held during all production stages, following the specifications. The production is followed by electronic tests, and, is completed with labeling and packaging. Samples of each manufactured order are kept in record for at least 2 years.
The last stage of an order consists of products packaging, which is variable, depending on the product and its destination. Styrofoam, nylon, stretch film, and carton boxes are the more common materials for packaging. For orders to be exported, wooden boxes (crates) are more appropriate, and, provide greater safety when loaded on trucks or containers. Intensive efforts are made in order for recyclable materials to be used for the packaging.
Each crate is labeled, detailing customer’s order info, and complete crate packing list. The average weight of crates is between 700-1000 kgs. The exact weight of each order is mentioned in relevant documentation.
Products are delivered either at Poolstones premises in Epidaurus FCA Ex Works Factory (INCOTERMS 2010) or at any part of the world upon written agreement.
The estimated time of arrival of goods at destination is solely forwarder’s responsibility, and Poolstones is not to be liable for any delay whatsoever.
Every shipment of goods is considered as a separate transaction and the buyer shall be invoiced before shipment or upon delivery according to the delivery terms agreed. Regarding the terms of payment, they are agreed upon ordering of goods, while samples are supplied at no charge, up to a certain budget per customer, whereas, transportation cost is to customer’s charge.