Information about production, packaging, delivery scope, shipping costs, and shipment handling for natural stone pool product orders.
Made-to-order production and availability
Poolstones products are usually produced or prepared according to project specifications, selected material, dimensions, quantity, finish, and customization requirements. Product availability and production timing are confirmed during quotation or order review.
Delivery scope
Poolstones can review delivery requirements for domestic and international project orders. Delivery options depend on the product type, order volume, packaging requirements, destination, site access, and selected transport method.
Estimated production and delivery time
Estimated production and delivery timing is provided after the order details have been reviewed. Any delivery time should be treated as an estimate, because timing may vary depending on production schedule, material availability, transport availability, destination, customs procedures, and carrier handling.
Packaging and shipment handling
Natural stone pool products require appropriate packaging and handling due to their weight, dimensions, and material characteristics. Packaging requirements are reviewed according to the selected product, quantity, transport method, and project destination.
Shipping costs
Shipping costs are calculated based on order weight, volume, packaging, destination, delivery method, and any project-specific logistics requirements. To estimate shipping costs, Poolstones needs the product selection, quantity, and delivery address or project location.
Customs, duties, and import requirements
For deliveries outside the European Union, customs duties, import taxes, local fees, and clearance procedures may apply. These charges and procedures depend on the destination country and are usually handled according to the agreed shipping and import arrangements.
Damage during transport
If visible damage is noticed on delivery, the packaging and products should be inspected and documented immediately. Photos and shipment details should be sent to Poolstones as soon as possible so the case can be reviewed.
Shipping questions
For delivery planning, shipment information, or project-specific logistics, please
contact Poolstones with your product details and delivery location
.